Privacy policy

1. Introduction

Fish River Roasters (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, store, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

Your name
Email address
Phone number
Billing and delivery address
Payment confirmation information
Order history
Any information you submit through our website forms

3. How We Collect Personal Information

Place an order through our online store
Create an account on our website
Contact us by email, phone, or web form
Subscribe to our mailing list (optional)

4. How We Use Your Personal Information

We use your personal information only for purposes related to operating our business, including:

Processing and fulfilling orders
Customer service and communication
Internal record keeping
Website functionality and security

We do not:

Use your information to send promotional messages without your consent
Sell or share your personal information with third parties for marketing purposes

5. Third Parties

We do not share your personal information with external third parties except where required to:

Process payments securely
Deliver your orders (e.g., courier services)
Comply with Australian law

6. Cookies and Website Analytics

Our website may use cookies and basic analytics to improve functionality and user experience. Cookies can be disabled in your browser settings.

7. Security of Your Personal Information

We take reasonable steps to ensure the protection of your information, including the use of secure systems and restricted access.

8. Accessing or Correcting Your Information

You may request access to or correction of the personal information we hold about you at any time.

Email: mail@fishriverroasters.com.au

Phone: 63317171

9. Unsubscribing or Opting Out

You may opt out of email communications at any time using the unsubscribe link in our emails or by contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Fish River Roasters

67 Corporation Ave, Robin Hill NSW 2795